Contact Us

Customer Support & Operational Inquiries

Whether you require technical support regarding an existing order, material specifications, or assistance prior to checkout, our dedicated support team is available to assist you.

General Support & Live Assistance

For order inquiries, shipping updates, product specifications, or return requests, you can reach out via email or live chat:

• Email: help@linvelagallery.com
• Live Chat: Available via the chat widget in the bottom right corner of our website.
• Operating Hours: Monday – Friday | 07:00 – 15:00 CET (excluding public holidays).
• After-Hours Messages: You can leave a message via Live Chat or email anytime outside operating hours. Our team will process and respond to your inquiry as soon as we are back online.
• Response Time: Inquiries are handled in the order received, typically within 24 to 48 business hours.

To help us resolve your query faster, please include your Order Number (e.g., #1024) and the email address used at checkout when contacting support.

Departmental Contacts

• Trade & B2B Projects: help@linvelagallery.com
• Creator & Content Collaborations: help@linvelagallery.com
• Studio, Editorial & Press: help@linvelagallery.com

Self-Service Support

For immediate assistance regarding fulfillment timelines, care guidelines, or return procedures, please consult our FAQ page.