Returns & Refunds Policy

At Linvela Gallery, every piece of artwork is produced on demand specifically for your order. We want you to be completely satisfied with your purchase. If you need to return an item, our policy details and steps are outlined below.

Quick Overview

• Return Window: 14 calendar days from the date of delivery.
• Condition: Items must be unused, undamaged, and in their original packaging.
• Return Shipping: Covered by the customer, unless the item arrived damaged or incorrect.
• Refund Processing: Issued within 14 days of us receiving the returned item.

14-Day Right of Return

If you are not fully satisfied with your order, you may request a return within 14 days of receiving your shipment.

To be eligible for a return:

• The artwork must be in its original, unused condition.
• The product must be securely packaged in its original packaging to prevent transit damage.

Return shipping costs are the responsibility of the customer unless the item was delivered damaged or we sent an incorrect product.

How to Initiate a Return

To start a return request, please email our support team at help@linvelagallery.com with the following information:

1. Your Order Number
2. Your Full Name and contact details
3. The Reason for Return

Once we receive and review your email, our support team will provide you with step-by-step return instructions and the correct return warehouse address. Please do not return items without contacting us first.

Refunds & Processing

• Inspection: Once your returned package arrives at our location, we will inspect the item and notify you via email regarding your approval status.
• Payout Window: Refunds are processed within 14 days of the returned item arriving back to us.
• Payment Method: Refunds are credited automatically to your original payment method (e.g., credit/debit card).
• Bank Lead Times: Depending on your financial institution or card issuer, it may take additional business days for the funds to reflect in your account.
• Unclaimed Packages: If an order is returned to us because of an incorrect address provided at checkout or failure to collect the parcel from the courier, original and return shipping fees will be deducted from any eligible refund.

Damaged or Incorrect Items

If your package arrives damaged in transit or if you received an item different from what you ordered, please contact us as soon as possible, ideally within 48 hours of delivery.

When contacting us at help@linvelagallery.com, please provide:

• Clear photo(s) of the damaged or incorrect item.
• Clear photo(s) of the outer packaging and shipping label.

Once verified, we will arrange a replacement print or a full refund at zero additional cost to you.

Nothing in this policy limits your statutory rights under EU consumer law, including the two-year legal guarantee of conformity for defective goods.

Made-to-Order & Canvas Material Characteristics

Each piece of wall art is printed individually on demand following your order selection. Because of our specialized production methods and natural materials, please take note of the following:

• 380gsm Linen Canvas Texture: Our artwork is printed on premium 380gsm linen canvas, which features a natural woven texture. This texture is an inherent characteristic of high-end fabric materials, designed to add depth and feel to the final artwork.
• Digital Printing Details: Using water-based inks in digital textile printing means that very fine texture details or subtle dot patterns may be visible upon close inspection. These are natural outcomes of printing high-resolution artwork onto real woven fabric.

These features reflect the physical authenticity of custom textile printing and are considered distinct material characteristics rather than manufacturing defects.